Solution · Human Prompting · Real-time agent assist
Your best playbook in real time, on every call.
Human Prompting gives your on-call teams live guidance while they work—the next question to ask, the answer to give, right when it's needed. Your newest hire handles the call as if your best one were sitting beside them, whispering in their ear.
Live on your call
Your customer, mid-call
"We've tried tools like this. Why would yours be different?"
Whispered to your rep, same second
Don't defend it. Ask what made them drop the others.
What it is
Real-time AI guidance for teams on the phone
Human Prompting is real-time agentic assistance for on-call teams. While your rep is on the call, it pulls the right answer out of your playbook and your records and puts it on screen in real time. Support lines, sales calls, intake, dispatch.
01—Where it fits
Where real-time guidance pays off.
Support lines, sales calls, recruitment, intake teams, dispatch. If your team talks to people for a living, the best version of every answer already lives somewhere in your company. Human Prompting surfaces it mid-conversation.
Your candidate, screening call
"I should mention my notice period is three months…"
Whispered to your recruiter, same second
October start works—the hiring manager confirmed Q4 on Monday.
02—How it works
How the guidance arrives.
It follows the call, reads what the caller says against your playbook and your records, and puts the next line on the rep's screen. The rep doesn't have to search for it or flag anyone down, and stays in the conversation.
Dan: I'll be honest—we've tried two tools like this. Both are gone. Why would yours be different?
03—Why Human Prompting
Help arrives while the call is happening.
The playbook shows up on the screen during the call, which is the only moment it changes the outcome. New reps come up to speed while they're using it.
Without
"Uh… that's a good question."
· · ·
With Human Prompter
"What made you drop them?"
Whispered 0.8s after the question
04—How it expands
What else the prompter can do.
Connect it to your CRM, your pricing rules, your knowledge base. The more it can see, the more of the call it can help with.
Your caller, support line
"Could you call me back at (217) 402-1312 instead?"
Web search · done in 0.9s
Known scam number. It appears in multiple published fraud reports—don't call back, keep them on this line.
Every call handled like your best person took it.
Human Prompting puts your playbook right into your team's ears. See how it works.
FAQ
Questions we're often asked.
What is real-time agentic assistance?
AI that follows a live call and helps the person on it while the call is happening. It suggests the next question, surfaces the right answer, and flags what's been missed.
Is this call recording or call scoring?
Neither. Recording and scoring look at calls that already happened. This works during the call.
Does it talk to the caller?
No. Only your rep sees it.
Where do the answers come from?
Your playbook, records, and industry best practices. It's your company's own knowledge, surfaced faster.
Which teams is this for?
Anyone whose job is a phone call with the right answer behind it: support, sales, recruitment screens, intake, dispatch, collections.
Can we try it on our own calls?
Yes. Book a call and we'll set it up on your use case.
Why is it called Human Prompting?
Most prompting points a person at an AI. This points AI at a person, in the moment they need it.